COVID-19 Safety Measures and News

COVID-19 Safety Measures and News2020-05-14T13:20:53-05:00

May 14, 2020

Dear Valued DQ Fans and Fourteen Foods Family,

These have certainly been challenging times for our team members, valued DQ fans, and communities, but we are continually proud of the Fourteen Foods Family.  To our teams – you have showed an incredible level of service with consistent smiles!  To our valued DQ fans – you have showed up!  For this, and all our blessings, we cannot give enough praise and thanks.

When the time is right, we want to continue this unbelievable momentum with the reopening of our dining rooms.  It is exciting that cities and states are beginning to allow restaurants to reopen dining rooms.  We want nothing more than to welcome back our DQ fans into dining rooms and patios, and continue making memories.  It is important, however, that we do so only with the health and safety of our team members and DQ fans as our top priority.  We are working on a plan that follows state, local, and restaurant industry guidance.  We will reopen our dining rooms when we are allowed by state and local governments, and when we feel we are prepared to help ensure health and safety. Our store location website page and social media accounts will continue to be updated as adjustments are made.

How can you help? We need additional smile servers to help continue making memories within our communities. We have been blessed with the opportunity to provide numerous employment opportunities in various locations. From part-time and seasonal positions to full-time and general management opportunities, we are accepting applications across all 13 states. Share, refer, apply, and help spread the word. Your community will thank you, and we are so very appreciative of the support.

We love seeing you in the drive-thru and hope that you also try out our DoorDash delivery services and mobile ordering options, where available.    

Be blessed and be a blessing.

Matthew Frauenshuh, CEO, Fourteen Foods

 

April 27, 2020

Fourteen Foods is proud to offer DoorDash delivery services and mobile ordering in select locations to help provide safe solutions for our valued fans. Check out the delivery page to learn more!

March 19, 2020

Safety has always been a priority, but now, even more than ever, we are taking extra strides to protect employee and guest health. 

Minimal contact drive-thru emphasis, delivery and mobile orders in select locations, Apple and Google pay features, and personal protective equipment (PPE) for smile servers, when available,  are just a few of the measures that Fourteen Foods has, and will
continue to enhance. Managers and staff also have daily pre-shift questionnaires and measures to ensure proper health and daily action. 

March 18, 2020

Dear Valued DQ Fans and Fourteen Foods Family,

As we look to serve our guests while keeping their health and the health of our employees a priority, and in accordance with state laws, we will be closing our dining rooms effective Tuesday, March 17th. To align with increasing regulations in many areas of the country, Fourteen Foods will close seating areas and focus on serving guests through Drive-Thru; to-go/carry-out has been available in select locations on March 17th with most stores adjusted to drive-thru only as of March 18th. 

We are working quickly to provide the best options to continue supporting our business and employees for future success. These are difficult times; please know we do not take these decisions lightly, considering every employee and guest and how this will affect them.  We are committed to supporting our teams through these extraordinary time and anticipate most team members will be redeployed to support our guests in the Drive-Thru and other limited-contact means, when available.  We believe this is a temporary change and will continue to evaluate the situation as it evolves.

We are a DQ Family and are here to improve our communities through unexpected opportunities, one red spoon at a time. Please keep washing your hands, sanitizing, and keeping safe.  As a family, let’s continue to pray for safety and a swift recovery.

Thank you, truly and sincerely.

Matthew Frauenshuh, CEO, Fourteen Foods

 

March 13, 2020

Dear Valued DQ Fans and Fourteen Foods Family,

DQ fan smiles and health are very important to us. With the increased impact of the Coronavirus (COVID-19), we wanted to take this opportunity to share our organization’s action plan to keep our fans and community safe and healthy.

We have been working diligently to ensure our restaurants continue to be clean and safe environments since the onset of COVID-19. Thorough cleaning and sanitizing practices have been, and continue to be, in place. We have a dedicated team intimately monitoring the CDC, WHO, and state organizations’ preventative measures while continuing to operate both our in-store dining and drive-thru services across the U.S.; store hours will remain unchanged at this time.

In order to keep groups from congregating, we have postponed Free Cone Day and will reschedule it later this year when we know more.

We will continue to stay up-to-date on the situation as it evolves and take further preventative measures, if necessary, for the wellbeing of our fans, employees, and communities. Should CDC updates warrant further preventative measures, we will notify our communities at the local level as well as through our social and email networks. We encourage our fans to continue to follow their favorite DQ location on social media or stay connected to Fourteen Foods for the latest information.

We take our role very seriously and will continue to do our part in protecting our fans and community. Thank you for your patience as we continue to navigate this challenging situation one step at a time while we maintain our focus of Serving Smiles to our valued DQ fans.

Thank you, truly and sincerely.

Matthew Frauenshuh, CEO Fourteen Foods

The formal press release on the postponement of Free Cone Day, please click here.